Armageddon's Blade Manual Page 25

From Heroes 3 wiki
Jump to navigation Jump to search

Previous Page

Next Page


AB1 25.png


Troubleshooting

Installation

Problem: The CD is in the CD-ROM drive, but the computer is not recognizing it.

Answers: The CD may be dirty or scratched.

Solutions: Make sure that the data side of the CD (shiny side) is not dirty or scratched. If it is dirty,

take a lint free non-abrasive cloth and wipe gently to clean it (always wipe from the inside

of the CD to the outside edges). If the data side of the CD appears to be scratched, return

the game to the store that you bought it from, and exchange it for a new copy. If you are

unable to exchange the game at the store that you bought it from, please call Customer

Support for information on our exchange policy.

Problem:

Answers:


The computer freezes during install, or you receive an error message (such as "*_ins error"

or "An error has occurred during the move data process") during install.

Your computer may be using an older 16-bit CD-ROM driver; or there may not be

enough space on your hard drive for temporary files to expand; or the CD-ROM drive

might be having problems with how it buffers information. Or, the Autorun or DMA

settings on your CD-ROM drive could be interfering with the game installation.


To check and see if your computer is using an older 16-bit CD-ROM driver:

1. Right-click on the 'My Computer' icon and select 'Properties'.

2. Click on the 'Performance' tab.

3. In the Performance status box, if the File System line says "Some drivers are using

MS-DOS compatibility", you are using a 16-bit CD-ROM driver.

Solutions:

1. For 16-bit CD-ROM drivers: Contact the manufacturer of your CD-ROM drive or the

manufacturer of your computer for an updated 32-bit CD-ROM driver.

2. For 32-bit CD-ROM drivers:

1. Close all unnecessary programs running in the Background. Press the

CTRL+ALT+DEL keys at the same time to open the Close Program window, select a

program, and press the End Task button. Repeat this process until all programs except

'Explorer' and 'Systray' are closed.

2. Delete all files in your C:\Windows\Temp folder, then empty the Recycle Bin.

3. Turn off read-ahead on the CD-ROM drive:

1. Right-click on the 'My Computer' icon and select 'Properties'.

2. Click on the 'Performance' tab.

3. Click on the 'File System' button.

4. Choose the 'CD-ROM' tab at the top.

5. Change the 'Optimize access pattern for' field to 'No read-ahead'

6. Click on Apply, then OK and finally click Close (you will be prompted to restart

your system).